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Return Policy

Return Policy

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

In order to be returned, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To make a return, please contact us at japanese-clothes.co.ukMAIL@gmail.com. Please note that returns must be sent to the following address

3 rue jules guesde, Ris-Orangis, Ile de France, 91130, France

If your return is accepted, we will send you a returns label, as well as instructions on how and where to send your parcel. Items returned without a returns request will not be accepted. Please note that if your country of residence is not France, shipping your goods may take longer than expected.

You can always contact us if you have any questions about returns at japanese-clothes.co.ukMAIL@gmail.com.

Damages and interest

Please inspect your order on receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can assess the problem and rectify it.

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), bespoke goods (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of dangerous goods, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the goods are dispatched within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return to let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since we approved your return, please contact us at japanese-clothes.co.ukMAIL@gmail.com.

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